Technical Support Lead

Acodez is looking for a Technical Support Engineer(lead role) to assist our customers on their technical queries when using our products and services.

What you will be doing

Provide product/service support through chat/ email and the best customer experience
Diagnose and resolve technical issues with customers WordPress sites also interact internally to resolve
Communicate with customers and figure out the issues like any issues in integrating plugins
Document each support and resolution adequately in our internal DB.
Engage appropriate internal resources to resolve technical issues and update our customers on progress toward resolution
Setup a strong technical support Process and Team.

Key Skills

Experience in WordPress product configuration / WP Theme customization WP Plugin Customization
Basic front end technologies-HTML /CSS, JavaScript
Good communication skills-verbal and written
Basic knowledge in hosting servers.
Knowledge in Shopify is an added advantage

Experience